Terms of service

Terms & Conditions for Commvia AI
Last Updated: January 2025

Welcome to Commvia AI. These Terms & Conditions (“Terms”) govern your access to and use of the Commvia AI website (commviaai.com) and our AI receptionist services (“Service”).

By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

 
1. Service Description
Commvia AI provides automated call-handling, appointment booking, automated messaging, and customer assistance through AI agents customized for beauty professionals and other service businesses.

The Service may include:

Call answering
Message responses
Appointment booking
FAQ handling
Policy reminders
Integrations with scheduling tools
 
2. Eligibility
You must be at least 18 years old to use the Service.
You must provide accurate business information when setting up your account or AI agent.

 
3. User Responsibilities
You agree to:

Provide accurate information for customizing your AI receptionist
Maintain updated business hours, policies, and booking links
Ensure you have the rights to use any scripts or content you provide
Use the Service only for lawful business purposes
You are responsible for your customers’ interactions with your AI receptionist.

 
4. Payments & Billing
Commvia AI is billed on a subscription basis (monthly).
By subscribing, you authorize recurring payments until you cancel.

A. Pricing
Pricing is available on our website and may change with notice.

B. Cancellations
You may cancel anytime before the next billing cycle.
No prorated refunds are provided.

C. Failed Payments
If a payment fails, access to the Service may be paused until payment is received.

 
5. No Guarantee of Results
While we aim to improve call handling and booking efficiency, we do not guarantee specific:

Revenue amounts
Booking counts
Client retention
Business outcomes
Results vary by business.

 
6. Acceptable Use
You may not:

Use the Service for fraud, spam, harassment, or illegal activities
Attempt to reverse engineer or misuse the AI system
Use the Service in a way that harms Commvia AI or other users
We may suspend accounts violating acceptable use.

 
7. Modifications to the Service
We may add, change, or remove features at any time.
We may suspend or stop the Service with reasonable notice.

 
8. Intellectual Property
Commvia AI retains all rights to:

Software
Branding
AI models
Scripts we generate for your agent
You may not duplicate or sell our technology.

You retain rights to any original content you provide (policies, pricing, service descriptions, etc.)

 
9. Limitation of Liability
To the fullest extent permitted by law, Commvia AI is not liable for:

Indirect or consequential damages
Loss of data
Loss of profits or revenue
Call errors or missed bookings caused by third-party platforms
You use the Service at your own risk.

 
10. Disclaimer
The Service is provided “as is” without warranties of any kind, express or implied.

 
11. Governing Law
These Terms are governed by the laws of the United States and your resident state, unless otherwise required by law.

 
12. Contact Information
For questions about these Terms, contact:

Commvia AI
Email: [email protected]
Website: commviaai.com