CommviaAI

Privacy Policy

Commvia AI (“we,” “us,” “our”) operates an AI-powered call-handling and virtual receptionist service designed for beauty businesses, including estheticians, lash technicians, salons, medspas, and other service-based professionals.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect
We collect the following types of information:

A. Information You Provide to Us
Name
Business name
Phone number
Email address
Business type
Booking system or scheduling preferences
Any information submitted through our Tally form or website contact forms
B. Information Collected Automatically
When you visit our website (commviaai.com), we may collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Cookies or similar tracking technologies
C. Client or Caller Information
When you use Commvia AI to handle calls:

Caller name (if shared)
Caller phone number (if shared)
Call content transcriptions or summaries (depending on your configuration)
Booking information
We only process this information to provide the service you requested.

2. How We Use Your Information
We use your information to:

Provide, personalize, and maintain the Commvia AI service
Answer calls and support your customers on your behalf
Set up and customize your AI receptionist
Contact you for onboarding, support, billing, or service updates
Improve the performance of our website and AI system
Comply with legal obligations

3. How We Share Your Information
We do not sell your information.

We may share your information with:

A. Service Providers
We use third-party tools and platforms necessary for:

Call handling
SMS or email notifications
Scheduling integrations
Website hosting
Payment processing
These tools process data only as needed to provide the service.

B. Legal Requirements
We may disclose personal information if required by law or to protect our rights, users, or the public.

4. Cookies & Tracking Technologies
We may use cookies, analytics, and tracking technologies to improve website performance and understand user behavior.

You may disable cookies in your browser settings.

5. Data Security
We take reasonable administrative, technical, and physical measures to protect your data.
However, no internet-based service is 100% secure. You use the service at your own risk.

6. Data Retention
We retain data as long as necessary to:

Provide our services
Comply with legal obligations
Maintain backup and security records
You may request deletion of your data at any time.

7. Children’s Privacy
Our service is not intended for individuals under 18.
We do not knowingly collect personal data from children.

8. Your Rights
Depending on your location, you may have rights to:

Access your information
Update or correct your information
Request deletion
Opt out of marketing communication
Contact us below to exercise these rights.

9. Third-Party Links
Our website may link to external sites. We are not responsible for their privacy practices.

10. Contact Us
If you have any questions about this Privacy Policy or your information, please contact:

Commvia AI
Email: [email protected]
Website: commviaai.com